Privacy Policy

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase a product from SmileFam Pte Ltd, we collect personal information such as your name, address, and email address as part of the buying and selling process.

When you browse our website, we also automatically receive your computer’s internet protocol (IP) address to help us understand your browser and operating system.

With your permission, we may send you emails about our products, store updates, and new offerings.

SECTION 2 - CONSENT

How Do We Get Your Consent?

When you provide personal information to complete a purchase, verify your payment method, place an order, arrange for a delivery, or request a return, you consent to us collecting and using your information for those specific purposes.

If we need your information for secondary reasons, such as marketing, we will either directly ask for your express consent or provide you with an option to decline.

How Do I Withdraw My Consent?

If you change your mind after opting in, you can withdraw your consent for us to contact you, collect further information, or use your data by contacting us at info@getsmilefam.com.

SECTION 3 - DISCLOSURE

We may disclose your personal information if required by law or if you violate our Terms of Service.

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc., providing the e-commerce platform for us to sell our products to you. Your data is stored securely through Shopify’s data storage, databases, and general Shopify application, all protected behind a firewall.

Payment:

If you select a direct payment gateway to complete your purchase, Shopify will store your credit card data, encrypted in accordance with Payment Card Industry Data Security Standard (PCI-DSS) requirements. Your purchase transaction information is retained only as long as necessary to complete your transaction securely.

SECTION 4 - THIRD-PARTY SERVICES

Third-party service providers, like payment gateways, process your information only to the extent necessary to perform the services required for your purchase. Each provider has its own privacy policy regarding your information.

When you leave our website or are redirected to a third-party site or application, you are subject to their respective privacy policies and terms.

Links:

Our website may contain links to external sites. We are not responsible for their privacy practices and recommend reviewing their privacy statements.

Google Analytics:

We utilize Google Analytics to better understand our website's visitors and page views.

SECTION 5 - SECURITY

We take reasonable precautions to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction. Credit card information is encrypted using secure socket layer technology (SSL) and stored securely with AES-256 encryption.

While no method of transmission over the internet or electronic storage is entirely secure, we adhere to PCI-DSS requirements and implement accepted industry standards for data protection.

SECTION 6 - COOKIES

We use cookies for various purposes, as listed below:

  • _session_id: A unique token that stores information about your session.
  • _shopify_visit: Stores data for internal statistical tracking.
  • _shopify_uniq: Counts the number of visits to our store by a single customer.
  • cart: Stores information about your cart's contents.
  • _secure_session_id: A unique token used if the shop has a password.
  • storefront_digest: A unique token to determine if the current visitor has access.
  • PREF: Set by Google and tracks visitors and sources.

SECTION 7 - AGE OF CONSENT

By using our site, you confirm that you are either at least the age of majority in your state or province of residence or have given us consent to allow any of your minor dependents to use our site.

SECTION 8 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to update our privacy policy. Changes and clarifications will take effect immediately upon posting on our website. We will notify you of material changes. In the event of a company merger or acquisition, your information may be transferred to the new owners for ongoing business purposes.

QUESTIONS AND CONTACT INFORMATION

If you have any questions about your personal information, wish to access, correct, amend, or delete it, or want more information, please contact us at info@getsmilefam.com.